Vertisystem have been providing Application support to Infoblox (Oracle ServiceCloud) for several years for both Incident and enhancement support and well as release upgrade management. The model they operate for us is onshore Account management with offshore resources covering P1 through P3 issues. They are extremely responsive and willing to accommodate most, if not all reasonable client requests.
We find their account management team to be very engaged and not the usual ‘only reach out when issues arise’ style. Very satisfied with Vertisystem as one of our managed service providers.
I would like to express my gratitude in working with Vertisystem. I sense Vertisystem really cares about what my department is trying to achieve and is willing to go the extra mile in helping us accomplish our goals. When there are problems or concerns Vertisystem has a culture that drives them towards understanding the problem and correcting it.
It is nice to have a partner located right here in Las Vegas close to our office, as it gives us a lot of flexibility and access to the Development and QA team. The talent you have brought into our organization has had a positive impact with our internal customers who we serve. Vertisystem has supplied us excellent services for Development, QA testing and Business Analysis.
Diamond Resorts International